Terms & Conditions

Confirmation of your booking.

We will confirm your booking, the total cost of your reservation and any travel arrangements by sending you our confirmation/invoice on receipt of the required deposit. If your booking is close to your arrival date your confirmation and receipt will be presented on arrival.

Arrival and Check out.

Rooms are available from 3.00 pm on the arrival date. You are requested to vacate your room by 10.00 am on the day of departure. You are welcome to use the Hotels facilities before your room is available on your arrival date and on the day of departure after vacating your room.

Payment

When you book you will be required to pay a non-refundable deposit of £50.00 per person per week or part thereof and any ferry fares in full. The remaining balance is due on arrival; however, if you wish to pay by cheque please ensure your payment arrives fourteen days prior to the commencement of your stay.

Cancellation and amendments

If for any reason you find it necessary to cancel your booking you should immediately contact the hotel.  The cancellation should be in writing and signed by the person who made the booking. scale of cancellation charges payable by you.

We would apply the following

More than 42 days Deposit only
29-42 days before arrival date 30% of total accommodation charge
15-28 days before arrival date 45% of total accommodation charge
1-14 days before arrival date 60% of total accommodation charge
On or after arrival date 100% of total accommodation charge

If you wish to amend your booking we will do our very best to accommodate you.

Cancellation or alteration by us

All our bookings are planned very carefully but in very rare cases it is necessary to amend or cancel bookings made by you. We, therefore, reserve the right in any circumstances to make such changes or to cancel the booking. If we cancel or make any major change to your booking you will be free to a) accept the new holiday arrangement offered by us b) cancel your holiday with us altogether and receive a full refund of all monies paid.

Parking

The hotel offers car parking spaces at the rear of the hotel, which are free. If there are no spaces available there is a large public car park a short distance away.

Mobility Scooters

Mobility Scooters are welcome however there will be a charge of £1.25 per night for charging.

Holiday Insurance

We strongly advise that you should take out insurance to cover the cost of cancellation and also to cover other risks.

If you have a problem

If you have a problem on your holiday please bring it to the attention of the hotel owners or staff at the time so we can endeavour to resolve it quickly.

Culver Parade, Sandown, Isle of Wight. PO36 8AT.
Telephone No: 01983 402305

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